Data protection

ORR is bound by the principles of the Data Protection Act 1998. The Data Protection Act 1998 regulates the processing of personal data relating to individuals (referred to as data subjects). The Data Protection Act 1998 includes a number of exemptions to protect certain sensitive personal data held by public bodies.

Guidance on the application of the Data Protection 1998 can be found on the Information Commissioner’s website.

If ORR receives a request for information which constitutes personal data, whether or not that personal data relates to the individual making the request, then the ORR will treat the request as a request under the Data Protection Act 1998. Generally, the ORR will not be obliged, under the Freedom of Information Act 2000 or the Data Protection Act 1998, to disclose any information which is personal data relating to another individual.

Requesting Information

A request for copies of any personal data held by ORR can be made to the Customer Correspondence Team by:

E-mail: contact.cct@orr.gsi.gov.uk
Fax: 020 7282 2118
Post: Customer Correspondence Team, Office of Rail Regulation, One Kemble Street, London WC2B 4AN