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Who is responsible for ensuring that the needs of disabled passengers are met when travelling by train in Great Britain?
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I have been issued with a penalty fares notice by a train company for not being in possession of a valid ticket, and have a complaint. Whom should I contact?
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How can I get information about train times and fares?
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What does the Office of Rail Regulation do?
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How should I complain about the lack of notification that engineering works were taking place on my local line?
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How should I complain about the lack of notification that Network Rail are carrying out late night work near my home?
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How can I complain about the quality of service I'm receiving from a train company?
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I have a complaint about the conduct of staff at my local station. I am unsatisfied with the response I received from the station manager. What step should I take next?
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