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FAQs
FAQs
What does the Office of Rail Regulation do?
How can I get information about train times and fares?
How can I complain about the lack of notification that engineering works are taking place on my local line?
How should I complain about the lack of notification that Network Rail are carrying out late night work near my home?
How can I complain about the service I have received from a train company?
Can ORR assist me in pursuing a complaint against a train company?
How can I complain about an increase in the price of my train ticket?
Is the price of train station car parks regulated?
What are the rules on penalty fares?
My train is overcrowded, who should I complain to?
Why can't I buy an advance purchase (discounted) ticket?
Who is responsible for ensuring that the needs of disabled passengers are met when travelling by train in Great Britain?
I have a complaint about the conduct of staff at my local station. I am unsatisfied with the response I received from the station manager. What step should I take next?
