Our Customer Correspondence Team (CCT)

Our Customer Correspondence Team (CCT) deals with complaints, enquiries and Freedom of Information (FOI) requests from members of the public.

We ensure that anyone who contacts us receives a prompt and full response to their comment or query. We aim to:

provide you with a full response within twenty working days
refer your correspondence to the most appropriate organisation or regulatory body if necessary

Before contacting CCT, you may wish to read our Information for passengers section or our Frequently asked questions.

Contact details

Customer Correspondence Team
Office of Rail Regulation
One Kemble Street
London
WC2B 4AN

Tel: 020 7282 2018
      020 7282 3925
      020 7282 3951
      020 7282 3941
      020 7282 3857
(please dial any of these numbers)

Fax: 020 7282 2043

CCT members are available between 09.00 and 17.00 Monday to Friday (except public holidays).

Last updated: February 2013