Passenger information

If you have a complaint about the information provided to you about your train journey, you should address it to the relevant train operating company. If you are dissatisfied with the train operator’s response, you can contact Passenger Focus or London TravelWatch as appropriate.

Following consultation with stakeholders, we made some changes to licence obligations to require train operating companies to provide good information for passengers, so that they can plan their journeys both in advance and on the day.

These changes enable us to take enforcement action if required to resolve any serious issues.

Further information is available on our consultation page and in the related documents below.

Last updated: December 2012.

Related documents