- Contact us
Complaints and general enquiries
If you have a complaint, general enquiry or a Freedom of Information (FOI) request please contact the Customer Correspondence Team. The best way to do this is by email: firstname.lastname@example.org.
Alternatively you can call us on the following telephone numbers:
020 7282 2018
020 7282 3925
020 7282 3951
020 7282 3857
Fax: 020 7282 2043
Reporting serious railway incidents
The numbers below are for the reporting of serious railway incidents. Only call these numbers if you are a dutyholder, the Police or other organisation seeking to report a major railway incident under the RIDDOR Regulations.
Monday to Friday, from 09:00 to 17:30 hrs - Tel: 020 7282 3910
Outside these hours, weekends and public holidays please call the Department for Transport (DfT) Duty Officer on: 020 7944 5445.
For all other enquiries about RIDDOR reporting please email: email@example.com.
Find out more about how to report incidents.
The media relations team is available to help journalists writing for the national, regional, trade and specialist media, and as the first point of contact for all breaking news and major developments, including interview requests, statistics and diary information.
Monday-Friday 9am to 5:30pm: 020 7282 2094
Emergency media calls (out-of-hours): 020 7282 3882
For queries about the website and to report issues such as broken links or problems with accessibility please email: firstname.lastname@example.org.
Our head office address and telephone details
Office of Rail Regulation
One Kemble Street
Tel: 020 7282 2000
Fax: 020 7282 2040
How to get to our offices
We also have offices in Birmingham, Bristol, Glasgow, Manchester and York. Addresses are available on the map. Please click on the blue icons to view details.
Our head office is situated in Kemble Street off Kingsway in central London not far from Covent Garden.
Central line: Holborn
Piccadilly line: Covent Garden or Holborn
Circle and District lines: Temple
Nearest mainline rail stations:
Blackfriars - 15 minute walk
Charing Cross - 10 minute walk
Please report to the left-hand reception desk on the ground floor.