- Contact us
Before contacting ORR, please check our Frequently asked questions for common questions and complaints.
Office of Rail Regulation
One Kemble Street
Tel: 020 7282 2000
Fax: 020 7282 2040
For our offices in other parts of Britain, see the map below.
|Complaints and FOI requests||Customer Correspondence Team
Tel: 020 7282 2018
020 7282 3925
020 7282 3951
020 7282 3941
020 7282 3857
(please dial any of these numbers)
Fax: 020 7282 2043
|Media relations||Monday-Friday 9am to 5:30pm: 020 7282 2094
Emergency media calls (out-of-hours): 020 7282 3882
|Web team||Email: email@example.com|
|Reporting serious railway incidents ( PDF 58 Kb) - for railway industry only||Monday to Friday, from 09:00 to 17:30 hrs:
ORR HM Railway Inspectorate - Accident Section
Tel: 020 7282 3910 / Fax: 020 7282 2118
Outside these hours, weekends and public holidays: Department for Transport (DfT) Duty Officer on 020 7944 5445
We have offices in Birmingham, Bristol, Glasgow, London, Manchester and York. Addresses are available on the map below. Please click on the blue icons to view details.
Our head office is situated in Kemble Street off Kingsway in central London not far from Covent Garden. Please report to the left-hand reception desk on the ground floor.
Central line: Holborn
Piccadilly line: Covent Garden or Holborn
Circle and District lines: Temple
Nearest mainline rail stations:
Blackfriars - 15 minute walk
Charing Cross - 10 minute walk
- Reporting of serious incidents to ORR ( PDF 37 Kb).