Contact us

Office of Rail Regulation One Kemble Street London WC2B 4AN

Tel: 020 7282 2000 Fax: 020 7282 2040

If you need to report a serious incident, please refer to the guidance in related links on the right.

If you have a complaint, please refer to the Investigating complaints section on the left-hand navigation.

For general enquiries please contact the Customer Correspondence Team at the email address below.

Press Office	Tel: 020 7282 2188/2141 Fax: 020 7282 2043 Email: press.office@orr.gsi.gov.uk
Library	Tel: 020 7282 2001 Fax: 020 7282 2043 Email: rail.library@orr.gsi.gov.uk
Webmaster	Tel: 020 7282 3885 Fax: 020 7282 2043 Email: webmaster.com@orr.gsi.gov.uk
Customer Correspondence Team enquiries	Tel: 020 7282 2018 / 2037 / 3951 (please dial any of these numbers)  Fax: 020 7282 2043 Email: contact.cct@orr.gsi.gov.uk

How to find us

Our offices are situated in Kemble Street off Kingsway in Central London not far from Covent Garden.

Please report to the left-hand reception desk on the ground floor.

How to get to us:

By underground:
Central line: Holborn
Piccadilly line: Covent Garden or Holborn
Circle and District lines: Temple

Nearest mainline rail stations:
Blackfriars - 15 minute walk
Charing Cross  10 minute walk