Contact us

Before contacting ORR, please check our Frequently asked questions for common questions and complaints.

Our head office address and telephone details

Office of Rail Regulation
One Kemble Street
London
WC2B 4AN

Tel: 020 7282 2000
Fax: 020 7282 2040

For our offices in other parts of Britain, see the map below.

Key contacts

Complaints and FOI requests	Customer Correspondence Team Tel: 020 7282 2018       020 7282 3925       020 7282 3951       020 7282 3941       020 7282 3857 (please dial any of these numbers) Fax: 020 7282 2043 Email: contact.cct@orr.gsi.gov.uk
Media relations	Monday-Friday 9am to 5:30pm: 020 7282 2094 Emergency media calls (out-of-hours): 020 7282 3882
Web team	Email: webteam@orr.gsi.gov.uk
Reporting serious railway incidents ( PDF 58 Kb) - for railway industry only	Monday to Friday, from 09:00 to 17:30 hrs:     ORR HM Railway Inspectorate - Accident Section     Tel: 020 7282 3910 / Fax: 020 7282 2118 Outside these hours, weekends and public holidays: Department for Transport (DfT) Duty Officer on 020 7944 5445

Map and directions to our offices

We have offices in Birmingham, Bristol, Glasgow, London, Manchester and York. Addresses are available on the map below. Please click on the blue icons to view details.

Our head office is situated in Kemble Street off Kingsway in central London not far from Covent Garden. Please report to the left-hand reception desk on the ground floor.

By underground:
Central line: Holborn
Piccadilly line: Covent Garden or Holborn
Circle and District lines: Temple

Nearest mainline rail stations:
Blackfriars - 15 minute walk
Charing Cross - 10 minute walk

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