ORR customer correspondence team (CCT)

Our customer correspondence team (CCT) ensure that anyone who contacts us receives a prompt and full response to their comment or query.

CCT members are available between 09.00 and 17.00 Monday to Friday (except public holidays).

Please contact us for full details of how to get in touch.

If you write

We aim to:

• send you a full reply within twenty working days, and
• respond to your complaint or enquiry as fully as possible, or where necessary refer your complaint to the appropriate rail industry or regulatory body

If you telephone

We aim to respond to any messages received on the telephone answering machine as soon as possible.

If you send an email

We aim to:

• provide you with a full response within twenty working days
• refer your email to the most appropriate organisation or regulatory body if necessary

If we fail to meet any of our target response times, we would expect you to contact us immediately.

Last updated: 27 February 2008