ORR - THE OFFICE OF RAIL REGULATION - WWW.RAIL-REG.GOV.UK

Stakeholder survey

ORR has a wide range of stakeholders - rail users, funders of the railway, the railway industry and the general public. We have  always seen effective relationships with these stakeholders with a two-way flow of information as an important input to our activities. We proactively seek our stakeholders’ views on what we are doing and consult extensively on key policy initiatives.

In Autumn 2006 we engaged Wardle MClean to help us carry out a survey of our industry stakeholders with a view to giving us an independent assessment of:

 A number of in-depth interviews were carried out  with a range of influential figures in the rail industry. The main messages coming from these were requests for us to:

On 22 January 2007, ORR held an industry workshop at which Wardle MClean presented the results of the stakeholder survey.

ORR’s 2007/08 Business Plan has taken the feedback from the survey into account, as will be reflected through the way we approach our regulatory activities. We will develop a new communications strategy, which will set out how we improve our consultation and dialogue with stakeholders on our policy development.