- Stakeholder engagement
The Office of Rail Regulation (ORR) has a wide range of stakeholders including passengers (and potential passengers), freight customers, those who fund the railway, the companies which make up the sector, people who work on and around the railway and the general public.
We are committed to ensuring a great deal from Britain’s railway for users and funders and an industry which is safe, reliable and efficient.
We are in daily contact throughout the business with the sector and those that have an interest in it. Regular dialogue is important to make sure we are responding to the needs and expectations of stakeholders. It also gives us an opportunity to explain our activities and interventions and how we are doing our part to ensure industry is delivering for users and funders.
We have a number of regular publications which give information about important areas of work and highlight current and upcoming issues. These include:
If you have any questions about our stakeholder activities or would like to get in touch please contact Rachael Durrett, Head of Corporate and Industry Relations (020 7282 3950).
Roughly every two years we conduct an independent survey of stakeholders aimed at assessing views of ORR and our effectiveness in carrying out our duties. The last survey was conducted in the autumn of 2011, with the results published in June 2012. The results of this and past surveys can be found below.
Last updated: June 2012
- Stakeholder survey 2011: summary of results ( PDF 1381 Kb).
- Stakeholder survey 2009: summary of results ( PDF 273 Kb).
- Promoting safety and value in Britain’s railways: our strategy for 2009-14 ( PDF 1333 Kb).