Contact Rail Statistics team
Before you contact us about National Rail Trends, please use the Bookmarks in the PDF files to see if you can find the specific sections you are looking for.
We obtain the data used in the NRT from the organisations listed in External links on the right of this page. Their websites may have more details on the information you require.
When you make a request for information to the team:
- please be specific about the material you need; and
- if the information is within a range of dates or a specific timescale please include this in your request.
We will try to respond to your request within 30 working days of ORR being clear of your requirements.
Please note that if you are currently undertaking academic research that includes the use of National Rail Trends data and have specific requirements that cannot be met by existing data available in the PDF files then please contact the following:
If your enquiry is about public performance measure, freight moved or infrastructure please visit Network Rail.
If your enquiry is about timetabled train kilometres, rail complaints, National Rail Enquiry Service, average age of rolling stock, Government support to the rail industry or payments and penalties to operators please e-mail rail.stats@dft.gsi.gov.uk.
If your enquiry is about rail usage please e-mail enquiry@atoc.org.
If your enquiry is about the National Passenger Survey please e-mail info@passengerfocus.org.uk.
If your enquiry is about rail fares please e-mail global.transport@atosorigin.com.
If your enquiry is about investment please e-mail info@statistics.gov.uk.
