Complaints and suggestions about overcrowding

How do I make a complaint about overcrowding?

Complaints and suggestions about overcrowding on trains should, in the first instance, be directed to the relevant train operating company (TOC).

What if I am not satisfied?

If you feel that their response is unsatisfactory, you may wish to contact one of the following organisations:

• London Travelwatch (for transport in the London area)
• Passenger Focus (for transport outside the London area)

Passenger Focus

Passenger Focus are an independent public body set up by the Government to protect the interests of users of the services and facilities provided on Britain's rail network, apart from London. They pursue passenger complaints on issues, such as overcrowding, fares and punctuality.

Their contact details are:

Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR 
telephone: 08453 022 022;
textphone: 0845 850 1354 (for the hearing impaired);
fax: 0845 850 1392; and
Email: info@passengerfocus.org.uk.

London Travelwatch

London Travelwatch investigate suggestions and complaints from users who are dissatisfied with the response received from the service provider. They cover transport in and around London including the Underground, the National Rail network, London's bus network, Docklands Light Railway, Croydon Tramlink, taxis and other users of the Greater London road network.

Their contact details are:

London TravelWatch
6 Middle Street
LONDON EC1A 7JA.
Tel: 020 7505 9000
Email http://www.londontravelwatch.org.uk.

Last updated: 23 January 2008