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Train operating companies
Train Operating Companies (TOCs) run rail passenger services, leasing and managing stations from Network Rail.
TOCs are the consumer face of the rail industry, and generally apply for franchises to run specific routes from the Department for Transport.
They normally lease trains from rolling stock companies.
Association of Train Operating Companies (ATOC)
The companies are represented by the Association of Train Operating Companies (ATOC), an industry body that helps to communicate their opinions to stakeholders, government and the media.
List of train operating companies
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Customer Communications Manager Tel: 0845 606 1660 |
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Customer Relations Manager c2c Rail Limited FREEPOST ADM3968 SOUTHEND SS1 1ZS Tel: 0845 601 4873 Website: c2c |
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Customer Relations Manager The Chiltern Railway Company Ltd Banbury ICC Merton Street Banbury Oxfordshire OX16 4RN Tel: 08456 005 165 Website: Chiltern Railways |
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Customer Relations Manager CrossCountry Cannon House 18 Priory Queensway Birmingham B4 6BS Tel: 0870 010 0084 Website: CrossCountry Trains |
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East Coast Customer Relations |
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Customer Relations |
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Customer Relations Department |
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Customer Relations Manager Tel: 08457 000 125 |
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Customer Relations Manager First Hull Trains 4th Floor Europa House 184 Ferensway Hull HU1 3UT Tel: 08450 710 222 Email: customer.services@hulltrains.co.uk Website: Hull Trains |
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Customer Relations Manager Tel: 0845 601 5929 |
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Customer Relations, |
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Customer Relations Manager Tel: 0845 603 4852 |
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Customer Relations Manager Tel: 08458 501 530 |
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Customer Relations Manager Tel: 0845 678 6975 |
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Customer Relations Manager Tel: 0845 600 1515 |
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Customer Service Centre Tel: 0845 6000 650 |
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Customer Relations Manager London Midland Limited PO Box 4323 Birmingham B2 4JB Tel: 0121 654 1200 Email: comments@londonmidland.com Website: London Midland |
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Customer Services Tel: 0845 601 4867 |
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Customer Relations Supervisor Tel: 0151 702 2534 |
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Customer Relations Manager |
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Customer Relations Manager |
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Customer Service Centre South West Trains Overline House Blechynden Terrace Southampton SO15 1GW Tel: 0845 6000 650 Website: South West Trains |
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Southeastern Customer Services |
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Southern Customer Services Tel: 08451 27 29 20 (calls may be recorded) |
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Customer Relations Manager Tel: 0845 600 7245 |
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Manager Tel: 0845 000 8000 |
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Wrexham & Shropshire Customer Services Tel: 0845 260 5200 |