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Health and safety complaints
The Office of Rail Regulation's Railway Safety directorate investigates issues of unsafe practices that are brought to its attention by members of the public, employees and other interested parties.
- To complain, please contact us. Your confidentiality will be protected if you so request.
- We will forward the details to the appropriate Railway Safety team.
- Alternatively, you may contact a member of the Railway Safety team
Operational team contacts
| Team | Main dutyholder responsibility | Approximate geographical responsibility | Office Telephone No |
|---|---|---|---|
| London Metro | London Underground, including Metronet & Tubelines, Serco Docklands Light Railway, Croydon Tramlink | London (non Network Rail infrastructure) | 0207 282 3887 |
| Sussex & Wessex | Network Rail routes: Wessex, Sussex (WX & SX). London mainline stations: Victoria and Waterloo | Sussex, Surrey, Dorset, Hampshire, Isle of Wight |
0845 301 3542 |
| Kent & Anglia | Network Rail routes: Kent, Anglia (KT & A). London mainline stations: Liverpool Street, Fenchurch Street, London Bridge, Cannon Street, Blackfriars, Charing Cross. Channel Tunnel, including Eurostar and CTRL | Essex, Suffolk, Norfolk, Hertfordshire (East), Cambridgeshire (East), Kent | 0845 301 3578 0207 282 3901 |
| Western | Network Rail route: Western (W). London mainline stations: Paddington | Wales, Berkshire, South Oxfordshire, Wiltshire, Gloucestershire, Worcestershire, Shropshire, Somerset, Devon, Cornwall | 0845 301 3575 0845 301 3388 |
| London North West | Network Rail route: London North Western (LNW). London mainline stations: Euston and Marylebone. Midland Metro, Serco Metrolink (Manchester Trams) | Buckinghamshire, Northants, Staffordshire, North Oxfordshire, Warwickshire, W. Midlands. Cheshire, Lancashire, Cumbria, North Wales, Merseyside |
0845 301 3357 |
| London North Eastern | Stagecoach Supertram (Sheffield) West Yorkshire PTE |
Leeds, Yorkshire, Lincolnshire | 0845 301 3603 0845 301 3607 |
| London mainline stations: Kings Cross, St Pancras | Nottingham, Hertfordshire (West), Cambridgeshire (West), Bedfordshire, Leicestershire, Derbyshire | 0845 301 3395 0845 301 3383 | |
| Nexus (Tyne & Wear Metro) | Newcastle, Durham, Tyne & Wear, North Yorkshire, Cleveland, Tyne Valley, Northumberland | 0845 301 3376 | |
| Midlands | Network Rail route: London North East (LNE) - East Midlands | Derbyshire, Leicestershire, Nottinghamshire, Northamptonshire | 0845 301 3560 |
| Network Rail route: London North West (LNW) - South of Crewe (on WCML) | Buckinghamshire, Staffordshire, Warwickshire, West Midlands, Bedfordshire, North Oxfordshire | 0845 301 3560 | |
| London mainline stations: Euston, Marylebone | 0845 301 3560 | ||
| Scotland | Network Rail route: Scotland (Sc) Strathclyde PTE (Glasgow Underground) |
Scotland | 0845 301 3598 0845 301 3593 |
Last updated: 5 November 2008