The contents of the Office of Rail Regulation (ORR) website are for information purposes only and do not constitute legal or professional advice. Whilst ORR has used every reasonable effort to ensure that the information provided on this site is accurate and up to date it cannot give any warranty or guarantee as to the currency, accuracy or completeness of the information. All information provided on the ORR website including, without limitation, material in websites linked to the ORR website, material relating to Government or third party information, products and services is provided "as is", without any representation or endorsement or any warranty (express or implied), including, but not limited to the implied statutory warranties.
ORR does not warrant that the functions contained in the material in this site will be uninterrupted or error free, that any defects will be corrected, or that the ORR website or the server that makes it available is free of viruses. ORR does not make any representations as to the functionality of the materials, the ORR website or any website linked to the ORR website. In no event will ORR be liable for any loss or damage whether in contract, tort, statute or otherwise, including, without limitation, loss of profit, revenue, anticipated savings, goodwill, contract or opportunity, loss or corruption of data, loss or damage to your computer system, or any indirect or consequential loss or damage (including, without limitation, of the type forementioned) whatsoever arising out of or in connection with use or loss of use of the ORR website.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
© Crown copyright
The material featured on this site is subject to Crown copyright protection unless otherwise indicated. The Crown copyright protected material (other than the Royal Arms and departmental logo) may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the Crown copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.
The permission to reproduce Crown protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.
The Office of Rail Regulation encourages users to establish hypertext links to the site.
For further information on Crown copyright policy and licensing arrangements, see the guidance featured on the Office of Public Sector Information website.
ORR handles information in accordance with Cabinet Office protective marking guidelines. Protective markings are labels applied to information to show: the correct level of protection the information has; the processes to be followed for handling that information; and the severity of impact should the information be lost or inappropriately transmitted.
ORR is bound by the principles of the Data Protection Act 1998. Personal data is protected within ORR according to Cabinet Office guidelines. If ORR receives a request for information which constitutes personal data, then the ORR would treat the request as a subject access request under the Data Protection Act 1998. Generally, the ORR is not obliged, under the Freedom of Information Act 2000 or the Data Protection Act 1998, to disclose any information which is personal data relating to another individual. Further information about Data Protection at ORR is available here: http://www.rail-reg.gov.uk/server/show/nav.71.
Under the Freedom of Information Act 2000, members of the public have the right to request access to information held by ORR. ORR believes that it is in the public interest to make information readily accessible and for it to be subject to public scrutiny. Further information about Freedom of Information at ORR is available here: http://www.rail-reg.gov.uk/server/show/nav.70.
If members of the public have any concerns about the handling of information at ORR, they should contact the customer correspondence team who can be contacted as follows:
Customer correspondence team
Office of Rail Regulation
One Kemble Street
London
WC2B 4AN
Telephone: 020 7282 2018 / 2037 / 3863 / 3951
Email: contact.cct@orr.gsi.gov.uk
Should you remain dissatisfied with our response, you may ask the director of corporate services to re-investigate the concerns you have raised.