FAQs

Who is responsible for ensuring that the needs of disabled passengers are met when travelling by train in Great Britain?
How can I get information about train times and fares?
What does the Office of Rail Regulation do?
How should I complain about the lack of notification that engineering works were taking place on my local line?
How should I complain about the lack of notification that Network Rail are carrying out late night work near my home?
How can I complain about the quality of service I'm receiving from a train company?
I have a complaint about the conduct of staff at my local station. I am unsatisfied with the response I received from the station manager. What step should I take next?