Contact us

Before contacting ORR, please check our Frequently asked questions for common questions and complaints.

On this page 

• Our address and telephone details
• Key contacts
• Map and directions to ORR
• Related documents

Our head office address and telephone details

Office of Rail Regulation
One Kemble Street
London
WC2B 4AN

Tel: 020 7282 2000
Fax: 020 7282 2040

Key contacts

Press office	Tel: 020 7282 2007/2188 Fax: 020 7282 2043 Email: press.office@orr.gsi.gov.uk
Complaints and FOI requests	Customer Correspondence Team Tel: 020 7282 2018 / 3925 / 3951 / 3941  (please dial any of these numbers) Fax: 020 7282 2043 Email: contact.cct@orr.gsi.gov.uk
Reporting serious railway incidents	Monday to Friday, from 09:00 to 17:30 hrs: ORR HM Railway Inspectorate Accident Section Tel: 020 7282 3910 Fax: 020 7282 2118 Outside these hours, weekends and public holidays: Department for Transport (DfT) Duty Officer on: 020 7944 5445
Web team	Tel: 020 7282 2138 Fax: 020 7282 2043 Email: webteam@orr.gsi.gov.uk

Map and directions to ORR

Our offices are situated in Kemble Street off Kingsway in Central London not far from Covent Garden.

Please report to the left-hand reception desk on the ground floor.

By underground:

• Central line: Holborn
• Piccadilly line: Covent Garden or Holborn
• Circle and District lines: Temple

Nearest mainline rail stations:

• Blackfriars - 15 minute walk
• Charing Cross  10 minute walk

 

Related documents