Making a request for information to ORR

A request for information under the Freedom of Information Act 2000 should be addressed to ORR's Customer Correspondence Team.

The Act requires that requests for information are made in writing and the Customer Correspondence Team can assist in cases where there are difficulties in making a written request.

To make a request, please contact us.

Responding to a request for information

The Customer Correspondence Team will handle requests for information. If it decides that the requested information should not be disclosed, they will respond in writing explaining the reasons for that decision.

If the requested information is held by a third party on our behalf or relates to other third parties, then we may need to consult with those third parties before it can establish whether the requested information can be disclosed. If an applicant does not want us to consult third parties, it should make this clear in a request for information.

Complaints and appeals

If an applicant does not agree with our decision in relation to a request for information or has any other complaint in relation to our handling of a request, then a complaint can be made to an internal review group.

Details of how to appeal will be provided to you with our decision. An applicant may refer the matter to the Information Commissioner.

As we are a relatively small non-ministerial government department, there may be instances where DG is involved in the original decision. If this is the case, we will waive our right to consider the complaint or appeal internally. We will inform an applicant where we waive our internal complaints procedure. An applicant could then appeal directly to the Information Commissioner.

 

 

 

Last updated: 06 November 2008