ORR publishes revised guidelines on reducing ‘human factor’ mistakes
20 February 2008
0RR/06/08
The Office of Rail Regulation (ORR) today publishes a statement of its policy on managing risks that result from people’s mistakes.
Railways are a safe form of transport, however mistakes made by those who work on the railway, at all levels, can lead to accidents, and put health and safety at risk.
The statement recognises the statutory responsibilities of employers and staff to manage the consequences of people’s mistakes, and draws attention to the “human factors” that can cause mistakes.
The statement includes the following:
- Rail companies have a legal duty to manage risks and ensure systems and procedures are in place to do so. Employees also have a legal duty to work safely.
- Rail companies must take a consistent approach in managing such risks, and fully investigate incidents to identify the main causes.
- Rail companies need to fully consult their staff and staff representatives to help identify problems and develop solutions.
- ORR will work with rail companies and other organisations to develop and promote good practice in managing risks arising from people’s mistakes.
David Morris, deputy chief inspector of railways said: “It is important to remember that identifying and managing safety risks which result from mistakes made by people is a vital part of every rail company’s safety management system. Most of what we’re saying is common sense and should be familiar to everyone who works in the railway industry, but we feel it is right to highlight the importance of managing ‘human factor’ risks.
“To manage the safety risks that arise, rail companies must fully understand, as far as they can, the main causes of such mistakes, and continue to look for ways to make improvements.”
Notes for editors:
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