Complaints and suggestions about crowding on trains

How do I make a complaint about crowding on trains?

Complaints and suggestions about crowding on trains should, in the first instance, be directed to the relevant train operating company (TOC).

What if I am not satisfied?

If you feel that their response is unsatisfactory, you may wish to contact one of the following organisations:

• London Travelwatch (for transport in the London area)
• Passenger Focus (for transport outside the London area)

Passenger Focus

Passenger Focus are an independent public body set up by the Government to protect the interests of users of the services and facilities provided on Britain's rail network, apart from London. They pursue passenger complaints on issues, such as overcrowding, fares and punctuality.

Their contact details are:

FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR

Telephone: 0300 123 2350
Email: advice@passengerfocus.org.uk
Web: www.passengerfocus.org.uk

London Travelwatch

London Travelwatch investigate suggestions and complaints from users who are dissatisfied with the response received from the service provider. They cover transport in and around London including the Underground, the National Rail network, London's bus network, Docklands Light Railway, Croydon Tramlink, taxis and other users of the Greater London road network.

Their contact details are:

Dexter House
2 Royal Mint Court
London
EC3N 4QN

Tel: 020 3176 2999
Email: enquiries@londontravelwatch.org.uk
Web: www.londontravelwatch.org.uk

Last updated: February 2013.