Network Rail complaints

Network Rail is responsible for the stewardship of the network and this includes:

• line-side maintenance including vegetation and fencing
• track quality
• environmental issues such as noise and vibration, pollution and graffiti
• railway structures such as bridges, station buildings, overhead lines, tunnels and signalling
• network maintenance, particularly engineering work and speed restrictions
• property issues including changes to use of railway land

If you have a complaint or enquiry about Network Rail

Your first contact should be Network Rail's national customer helpline (08457 114 141). Alternatively you can contact them through the Network Rail website.

If you are unhappy with Network Rail's response

You may wish to refer your case to us if you are still unhappy with Network Rail's response. Please contact us.

Last updated: 27 February 2008