Regulator welcomes watchdog's new initiative
|
20 December 1996 The Office of the Rail Regulator which sponsors the network of Rail Users' Consultative Committees (RUCCs) today welcomed the publication of the RUCCs' new Mission Statement. This has been developed as a result of a review of the operations of the regional Rail Users' Consultative Committees, commissioned by the Rail Regulator's Office in1995/96. Mr John Swift QC, the Rail Regulator said today : "I am delighted that the RUCCs have been able to agree common ground on which they can move forward in their dealings on behalf of customers, with the new railway industry. "Their Mission Statement highlights the importance they place on seeking out and listening to the concerns of all railway users. "They will be looking to ensure that the consumer principles of access, choice, safety, information, fairness, redress and representation are followed by service providers; 'Putting Passengers First' is key to the role of the RUCC network, as it should be for train operators." |
