Passenger support

If you have a suggestion or complaint about a particular train operator, service or fares you should first contact the relevant train operator. If you are dissatisfied with the way your query or complaint has been dealt with, you should then contact Passenger Focus or London TravelWatch.

Passenger Focus

Passenger Focus is the independent national rail consumer watchdog, set up to protect and promote the interests of rail passengers.

Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester M60 3AR
Tel: 0300 123 2350
Fax: 0845 850 1392
Email: advice@passengerfocus.org.uk

London TravelWatch

London TravelWatch is the official watchdog organisation representing the interests of transport users in and around the capital. Officially known as London Transport Users Committee, they were established in July 2000.

London TravelWatch
6 Middle Street
London EC1A 7JA
Tel: 020 7505 9000
Email: enquiries@londontravelwatch.org.uk

Timetable information 

National Rail Enquiry Service: Telephone 08457 484950

Last updated: 6 October 2011