Rail operator penalties to benefit customers, proposes regulator

14 May 2012

The Office of Rail Regulation (ORR) has today outlined changes it wants to make to its enforcement policy which would encourage operators to make improvements for customers, where there has been a breach of licence.

A more flexible approach to accepting ‘reparations’ would encourage rail operators to spend money within the industry to ‘make good’ the harm brought about by a breach of licence instead of paying a financial penalty. ORR expects the change – which has received widespread industry support - will incentivise operators to think about the impact problems have on their customers and could bring more immediate, tangible benefits than a financial penalty alone would.

For further information about changes to ORR’s enforcement policy, visit: http://www.rail-reg.gov.uk/server/show/ConWebDoc.10918