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Amending licences to give passengers the information they need to plan and make journeys – a response to our March 2011 consultation and a further consultation

Reference: ORR/019/2011
Date published:  1 December 2011
Start date:  1 December 2011
Closing date: 30 January 2012

In March 2011 we consulted on a proposal to introduce new obligations into passenger and station licences and Network Rail‟s network licence to clarify responsibilities and to help ensure that passengers receive good information to help plan and make their journeys, not least at times of disruption. This document summarises the responses to our consultation. It sets out our conclusions, with reasons, in the light of that consultation and explains how we now intend to proceed. A copy of our consultation document and full contents of all non-confidential responses can be found on our website.

We have concluded that enforceable licence obligations are necessary to ensure there is clear accountability on behalf of rail users to deliver the promised improvements in the short term and to incentivise continued commitment to improving passenger information in the longer term. Taking account of the comments we received, we have made some changes to the proposed licence obligations and we have developed a supporting regulatory statement which sets out much more fully how we would monitor and enforce the obligations.

We need the consent of licence holders in order to make the modifications.

Consultation document

Related documents

December 2011 consultation responses

March 2011 consultation responses

Last updated: 16 March 2012

Glossary